Going beyond being always available to being always available with the right assistance
Assistance sought could be to provide a feedback, request for information or indicate a need to perform an action
Making the right assistance channel available to customer without having to specifically request for the same is Contextual assistance
To avoid a disconnect in experience the assistance should be provided within the existing experience of your product or service
Contextual Assistance Channels
The most critical part of contextual assistance is to select the right channels to cater to the customers.
Channel should be able to carry context along with it, thus making it easy for customer to approach and interact without spending time on context setting
assistD's Contextual Assistance platform supports various channels for collecting feedback and providing assistance.
These include QR-codes, embeddable forms, shareable links & NLP-powered chatbots (comming soon). The list of channels will keep on increasing as we find best possible ways to interact with customers without hindering their experience
Benefits of Contextual Assistance
Customer’s pleasure of getting the right assistance always is guaranteed to
Improve your Net Promoter Score